Our heater has been randomly working so I decided to poll our local community FB group...that I was looking for a top notch, honest and skilled heating/AC technician. I received a positive post from Michele...and read this company many positive reviews. I inquired and Matt was quick to respond, scheduled an inspection appointment within 2 days. Called prior to confirm, was prompt on his arrival time. Checked out and made his diagnosis of our "problem". This is a 30-year unit and we decided it would be better $$ to replace it than do a "rebuild". Matt showed my husband cell phone pics he took while he reviewed the unit on the roof. We felt very comfortable with Matt. He schedules our appointment today...so, 2 days after our initial appointment. This is a family business and his brother, Eric was the dismantler/installer. Their father worked the crane. After about 5 hours...installing new ceiling receivers, new thermostat...everything is perfect. I didn't feel rushed and they all wanted to make sure we were their priority. Best choice I've made in 2017 for an in-home business. Thank you, AC Plus Family!!!!!!